Lake District Spa Hotel

• Book a 1 night stay in a Spa Suite and enjoy 2 hours spa access on day of arrival, either 3.30pm-5.30pm or 6.30pm-8.30pm.

• Book 2 or more nights in a Spa Suite and enjoy 2 hours spa access on day of arrival, either 3.30pm-5.30pm or 6.30pm-8.30pm and every other day of your stay, except day of checkout. Choose from the following time slots: 8am-10am, 10.30am-12.30pm, 1pm-3pm, 3.30pm-5.30pm and 6.30pm-8.30pm

• Other room types can book a 2 hour spa access slot on the day, subject to availability for £25 per person (£35 Saturday and Sunday).

2-night minimum stay applies to Spa Suites on Saturday night only.
Mizu Pan-Asian Restaurant will remain closed until late July.

Please note The Falls Spa guidelines and changes in accordance with government guidelines and in order to ensure our guests and teams are kept safe and healthy throughout their experience:

• Treatments are currently unavailable, but watch this space as we will open them up at the earliest and safest opportunity based on government guidelines.

• When booking a spa suite you will be offered a 2 hour time slot for each day of your stay, including a time slot post 3pm on day of arrival and pre 12pm on day of check-out. Slots require pre-booking and are on a first come, first served basis so be sure to book sooner rather than later to get the time you prefer.

• We are unable to extend any of the time slots, so if you arrive late to your time slot we will not be able to extend it for you. This is because we will be closing the spa after each time slot for deep cleaning before the arrival of our next guests.

• We will stagger your arrival time to avoid groups of people gathering at reception.

• We will ask you to complete our health questionnaire pre-arrival and send back to us or bring it with you to the spa.

• Guests are asked to change into swimwear, robes and slippers in their hotel room as the spa changing rooms will be closed.

• Number of people accessing the spa will be limited to ensure social distancing can be applied throughout the spa. Social distancing will apply in all areas of the spa including the pool.

• Our teams will be wearing necessary PPE and we will be following social distancing guidelines and stringent cleaning and disinfecting procedures.

• The thermal suite will have signage guiding you through the thermal journey with regards to numbers of people in each area, and for now we will be keeping the steam rooms and ice fountain closed until further notice.

• We will be operating a 2-in, 2-out policy in our thermal rooms.

• Beds around the pool will be distanced accordingly and should not be moved.

• The Champagne Bar will operate with table service only, so please take a seat and wait to be served by the spa butler. Measures are in place so that you can still enjoy a glass of champagne in the pool.

• Our Rasul treatment can be booked for 2-4 people that live in the same household or are in the same bubble. Contact the spa for further details.

• The spa team have the right to ensure the guidelines are followed to keep you safe.

I am sure it all sounds very different especially if you have visited us prior Covid-19 but we hope you will understand our new procedures and policies are guided by the government and the UK Spa Association. The positives….. You will be having almost exclusive access with reduced numbers so it will be like having the spa all to yourself, imagine sitting in the pool overlooking Derwentwater and Catbells with a glass of bubbles….bliss.

Thank you for your understanding
Davina Hassell, Spa Manager