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Frequently Asked Questions


General Info

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The gym is open from 7:30am – 8pm.

Hotel residents and spa-users are able to make use of the gym facilities.

ishga

The pure, clean waters of the Hebridean Islands off the north west coast of Scotland is home to ishga. Seaweed is sustainably hand harvested and is at the heart of this skincare range. Hebridean seaweed contains natural antioxidants with properties which transform and protect skin. ishga has developed a bespoke process to extract its natural goodness, harnessing an abundance of vitamins and minerals to create a remarkable range of products.

Elemis
Designed to respect the body’s complex physiology, ELEMIS spa therapies work in natural synergy with the skin, body and mind. Every treatment is specifically designed to offer a unique experience, using powerful massage sequences and the most potent actives available in the world today.

We offer a variety of different treatments to choose from ranging from body massages, facials, wraps, scrubs and our very own Lodore signature treatment.

There are 5 treatments rooms and a relaxation lounge for relaxing after your treatment, a 4 person mud rasul, a small gym, a thermal suite that comprises of laconium, salt steam, aroma steam, herbal sauna, experience showers, ice fountain and heated loungers. Outside you will find the outdoor hydro pool with infinity edge, Finnish sauna, hot and cold outdoor shower and a cold drench bucket. There is also a Champagne Bar where you can purchase light refreshments throughout the day including snacks, light meals, hot and cold drinks and alcoholic beverages including wine, prosecco and champagne. Please note food and drinks cannot be taken into the Spa area.

This ancient Arabic/Moroccan bathing ritual fuses the power of mineral-rich mud with heat and steam. The Lodore Falls Rasul Room adds atmospheric lighting effects and sounds for a multi-sensory experience. If you want to go for something memorable book one of the Signature Rasul Treatments. This experience is for 2-4 people and is a self-administered treatment – a therapist will guide you through the process before you begin to apply the silky muds to your body, take a seat on a heated throne in the rasul room and enjoy the benefits of steam before the overhead showers wash away the mud to end the experience.

Yes, a selection vouchers can be can be purchased for use in the Lodore Falls Hotel & Spa. Please visit the gift vouchers page on the Falls Spa website for more information – giftvouchers.lakedistricthotels.net

The spa, treatment rooms and gym are open to anyone over the age of 16. Due to health and safety practicalities of the thermal suite (high temperatures) children under 16 will not be able to use the facilities. The gym will not be supervised and therefore children under 16 will not be able to use this facility. The treatments are designed for adults and are not suitable for children under 16.


How to Spa

Please call our spa reservations team on 017687 87704.

Full payment will be taken on the day you make your spa reservation. Upon making your reservation and making payment a confirmation email will be sent to you.

Group bookings (6+) – A group booking must have a named person as the lead booker, this person is responsible for collecting all monies on behalf of the group and pay when booking the spa day. All individual names and treatment selection must be given at the time of booking. Please note that treatment times are not guaranteed to be at the same times depending on the size of the group.

We have a 7-day cancellation policy. Any cancellations made 7 days prior to arrival will not receive a refund. If cancelling before the 7 days prior to arrival, we can place the monies on hold to be used within the next 6 months. Any cancellations must be made in writing to spa.reservations@lakedistricthotels.net.

Some treatments are not suitable for guests with certain medical conditions. Please draw our attention to any medical issues/allergies or if you are seeing a GP for any reason when making your booking. If you are pregnant, diabetic, elderly or have any medical issues, please seek advice from your GP before using the facilities at The Falls Spa.

A health questionnaire is required to be completed when you arrive at The Falls Spa reception to ensure that we can provide the best choices of treatments to suit you.

It is recommended that you arrive at The Falls Spa reception 20 minutes prior to the start of your scheduled time to allow for a relaxed check-in experience, explanation of your spa journey itinerary and to complete your health questionnaire and consultation form.

A late arrival will mean your scheduled time is reduced or unable to be honoured. The full price of your treatment will apply. Your treatment time includes a brief consultation to tailor the experience to your exact needs and after care advice.

Hot and cold drinks and light snacks are available to purchase in The Falls Spa’s exclusive Champagne bar. Please note that food can only be served in the Champagne bar, and only drinks are allowed around the outdoor hydro pool. For your own health and safety we ask that only water is consumed within the thermal suite.

Please wear appropriate swimwear during your spa visit. All guests are provided luxury robes, flip flops and towels. We can provide disposable underwear during your treatment if required. All hotel guests are provided robes and slippers in the bedrooms and we encourage you to arrive at The Falls Spa in your swimwear and robe from your room.

We will provide a wristband upon arrival at The Fall Spa that will allow access to the spa areas adn your locker. The spa reception team will be more than happy to explain how this system works.

We kindly request that mobile phones are switched to silent mode when entering the spa so that we can offer a tranquil space for our guests. If you do need to make a call please be considerate of others. Why not switch your phone off and embrace a digital detox for a few hours by stowing it safely in your locker? We would also request that you are considerate of others when taking photos – please do not include any other person in the photo without asking their permission.

Please note that The Falls Spa take no responsibility for lost or damaged personal belongings whilst on the spa premises.

Keep your spa experience memories alive, by continuing the good work at home. Our highly trained therapists will make a recommendation and give you expert advice on which skincare is best suited for you, and you can choose your products to take home from the spa retail area at the reception. Elemis and Ishga products are on sale in the spa reception.

Yes, what better way to relax and enjoy the beautiful view than sitting in the outdoor infinity edge vitality pool sipping on a glass of bubbles! We sell a fabulous selection in the exclusive Champagne Bar in The Falls Spa. Due to the nature of treatments and thermal facilities alcohol consumption while in the spa should be kept to a minimum. All packages and treatments are subject to availability and may be changed at any time without prior notice.

Thermal Suite Info

35°C
Max. 20 minutes
A dry sauna, based on a traditional Roman bath. Temperatures are typically lower than in a Finnish sauna, so it’s easier to tolerate for up to 20 minutes.

A double rinse shower for cleansing and refreshing. Use at any time throughout your journey.

Experience a tropical shower with uplifting fragrances, mood lighting and various water pressures, reminiscent of rain showers in the tropics.

45°C at 95% humidity
Max. 15 minutes
The wet heat in an aroma steam room is wonderfully invigorating to both tired muscles and an overactive mind. Relax as the scent of restorative, relaxing and energizing essential oils permeates the steamy air. High humidity.

40°C at 95% humidity
Max. 15 minutes
With its origins steeped in Greek spa history (halo translates as salt in Greek) ‘halotherapy’/ salt therapy is particularly beneficial to the respiratory system. Heated to a mild temperature, relax and inhale the therapeutic steam. High humidity.

A unique shower, based on the theory from Professor Kneipp, the leading specialist in water therapy and wellness. Shock the body into a false fever to increase metabolism by introducing warm feelings before rapidly cooling. Three rings of water begin from the calves up towards the heart with warm water, before the next cycle repeats but this time with cold water.

Cool down fast post sauna and steam with ice from this super restorative ice fountain. The perfect icy tonic to bring your body temperature down, boost circulation and stimulate your senses. Simply rub the ice over your body.

65-75°C at 5-8% humidity
Max. 10-15 minutes
The dry heat from a traditional sauna is infused with soothing, calming or invigorating herbs such as peppermint, eucalyptus, sage, lavender and chamomile.

85°C at 3-8% humidity
Max. 10-15 minutes
Enjoy the views over Derwentwater to Catbells from the panoramic window in the Finnish Sauna. Sit back, relax and enjoy the benefits of dry heat.

Pull the cord of the drench bucket for a quick and invigorating cool down after the Finnish sauna. Skin tone and blood circulation is improved from the shock of cold water.

Whatever temperature, there’s nothing quite like a shower al fresco.

Layered with underwater bubble loungers, volcano fountain and hydromassage neck jets, make your way through the 16-metre long vitality pool before relaxing by the infinity-edge with views across the lake.



Get in touch

Open Daily: 7.30am - 9pm
Spa: 017687 87704
Reservations: 0330 0564 880
spa.lodorefalls@lakedistricthotels.net

Where we are

The Falls Spa
Lodore Falls Hotel
Borrowdale, Keswick
CA12 5UX
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